Table 3 Absolute frequency, average time in minutes, and percentage of time spent on consultations made by the dentist, according to complaint, type of consultation, and procedure

Type of consultation

Initial consultation

53

34.06

16.09

Spontaneous demand

198

21.21

38.81

Maintenance consultation

17

14.06

2.43

Consultation for procedure/treatment

126

31.17

38.03

Initial dental consultation for pregnant women

22

8.73

1.81

Shared consultation

12

20.25

2.02

User’s main complaint

Tooth pain and sensitivity

54

20.15

44.16

Fistula, abscess, and gum inflammation

13

19.31

10.18

Fracture

17

25.59

16.76

Prosthesis

8

32.50

10.51

Fall of the restoration

10

20.28

8.47

Third molar

2

15.00

1.25

Others

18

11.72

8.67

Consultation by type of procedures

Preventive*

 Individual

 Four-handed

26

10

15

16.88

13.70

19.67

31.54

68.46

Clinical*

 Individual

 Four-handed

182

49

125

30.29

28.65

30.89

26.81

73.19

Surgical*

 Individual

 Four-handed

60

8

50

30.78

30.75

30.58

14.24

85.76

Preventive + Clinical*

 Individual

 Four-handed

30

4

24

29.53

33.00

28.58

16.54

83.46

Clinical + Surgical

 Individual

 Four-handed

9

2

7

38.33

43.00

37.00

25.00

75.00

Preventive + Clinical + Surgical

 Individual

 Four-handed

5

3

2

23.40

17.67

32.00

45.30

54.70