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Table 1 Structure of the case department

From: Development of a maturity model for demand and capacity management in healthcare

One department divided in two hospitals

 

Hospital A

Hospital B

Size

Small

Medium-sized

Physicians’ unit

21

23

Nurses’ unit

27

37

Wards

Out- and inpatient (inpatients not included in the study)

Out- and inpatient (inpatients not included in the study)

Individual patients treated annually

3,250 (outpatients)

5,200 (outpatients)

Annual appointments 

8,050 (outpatients)

12,900 (outpatients)