Table 1 World Federation of Occupational Therapy quality indicator framework

Appropriateness:

Right service, person, place, time

Availability of competent occupational therapists.

Sustainability:

Access to resources without compromising future availability

Long term supply of resources.

Accessibility:

Ease in obtaining services

Ability to access service

Efficiency:

Use of resources for maximum results

Optimal use of resources.

Effectiveness:

Evidence-informed services for those who benefit

Success in attaining occupational therapy goals.

Person-Centeredness:

Experiences of receiving service

Satisfaction throughout service delivery.

Safety:

Reduction of risk and avoidance of harm

Incidents resulting in harm