Fig. 1
From: Integrating dermatologists in primary care: impact on delays, patient and professional experiences
Patient enablement instrument, question 2 (PEI Q2) and Net Promoter Score (NPS) answer distribution. *Patient enablement instrument, question 2 (PEI Q2) and Net Promoter Score (NPS) questionnaire answer distributions directly after the doctor visit. A PEI Q2 is:“As a result of your visit to the doctor today, do you feel you are able to cope with your illness…” with possible answers ‘Much better’; ‘Better’; or ‘Same or Less’. In the calculation of NPS, participants giving responses of 0–6 were considered as ‘Detractors’, 7–8 ‘Passives’ and 9–10 ‘Promoters. The NPS was calculated as (number of Promoters—number of Detractors) / (Total number of respondents)