Table 1 CVR, CVI, Impact score and judgments for each of the questionnaire items
Item | Text | Impact-score | CVR | CVI | Judgment |
|---|---|---|---|---|---|
1 | I received courteous and respectful treatment from the nurses | 3.02 | 1 | 1 | Accepted |
2 | I found the nurses' explanations to be clear and concise | 3.67 | 1 | 0.90 | Accepted |
3 | My words were carefully listened to by the nurses | 3.84 | 0.80 | 0.90 | Accepted |
4 | I was given sufficient time by the nurses | 2.98 | 1 | 1 | Accepted |
5 | In a timely manner, I was able to access nurses | 3.81 | 1 | 1 | Accepted |
6 | I received courteous and respectful treatment from the doctors | 3.96 | 0.80 | 0.90 | Accepted |
7 | I found the doctors’ explanations to be clear and concise | 4.11 | 0.80 | 0.90 | Accepted |
8 | My words were carefully listened to by the nurses | 3.81 | 0.80 | 0.90 | Accepted |
9 | I was given sufficient time by the doctors | 3.14 | 1 | 1 | Accepted |
10 | In a timely manner, I was able to access nurses | 3.84 | 1 | 1 | Accepted |
11 | The nurses responsible for my care were known to me | 4.26 | 1 | 1 | Accepted |
12 | I had confidence in the professional skills of the nurses | 3.76 | 0.40 | 0.70 | Omitted |
13 | My care was provided by a sufficient number of nurses | 3.55 | 0.20 | 0.70 | Omitted |
14 | The nursing staff assisted me in performing my daily activities (e.g. getting out of bed, going to the bathroom, etc.) | 2.80 | 0.60 | 0.70 | Accepted |
15 | The doctors responsible for my care were known to me | 3.76 | 0.80 | 0.90 | Accepted |
16 | I had confidence in the professional skills of my doctors | 4.20 | 0.60 | 0.90 | Accepted |
17 | My care and treatment were under the direct supervision of a doctor | 3.53 | 0.20 | 0.70 | Omitted |
18 | My pain was controlled to the best of my ability by the treatment staff | 4.23 | 1 | 1 | Accepted |
19 | My pain was managed effectively by the treatment staff | 3.81 | 0.40 | 0.70 | Omitted |
20 | The hospital provided me with easy access to the medicines prescribed by my doctor | 2.66 | 0.40 | 0.80 | Omitted |
21 | It was a suitable environment for me to have a private conversation with my family or relatives | 2.75 | 0.40 | 0.60 | Omitted |
22 | During the course of my medical care or testing, my privacy was respected by the medical staff | 2.78 | 0.80 | 0.80 | Accepted |
23 | My health status and the course of my treatment were kept confidential by the treatment staff | 2.51 | 0.80 | 0.90 | Accepted |
24 | I was informed of the side effects of the drugs used in the hospital by the treatment staff | 4.01 | 0.60 | 0.80 | Accepted |
25 | As part of my treatment, the treatment staff explained to me the purpose and use of the hospital's drugs | 3.31 | 0.60 | 0.80 | Accepted |
26 | I was provided with clear explanations of the results of tests and diagnostic procedures (such as CT scans, ultrasounds, radiology, MRIs, etc.) by the treatment staff | 3.70 | 0.80 | 0.90 | Accepted |
27 | As part of the treatment process, the treatment staff explained to me how to improve my condition and get healthy in simple and understandable terms | 2.51 | 0.20 | 0.60 | Omitted |
28 | My treatment staff provided me with information about the rehabilitation services or medical care needed to continue my recovery (e.g., the services of a general practitioner, physiotherapist, or nurse at home, etc.) | 2.60 | 0.80 | 1 | Accepted |
29 | I received instructions regarding how to take the prescribed medication from the medical staff when I was discharged from the hospital (which I am required to follow after leaving the hospital) | 2.81 | 1 | 1 | Accepted |
30 | At the time of discharge, the medical staff informed me of the side effects of the prescribed medications (which I should keep in mind after leaving the hospital) | 2.93 | 0.80 | 0.90 | Accepted |
31 | Following my discharge from the hospital, the medical staff advised me to contact them if I had any questions or concerns | 2.56 | 0.60 | 1 | Accepted |
32 | After discharge, the treatment staff provided me with information regarding aftercare at home | 3.42 | 1 | 0.90 | Accepted |
33 | I was hospitalized in an environment that provided several amenities, including a heating system, adequate cooling, comfortable chairs and beds, a telephone, a radio, a television, a newspaper, etc | 3.36 | 1 | 1 | Accepted |
34 | There was an air conditioning system in the hospital where I was treated | 3.76 | 0.80 | 0.90 | Accepted |
35 | It was a clean and tidy environment where I was hospitalized | 4.08 | 0.80 | 0.90 | Accepted |
36 | My hospital room was quiet at night and during my rest periods | 2.72 | 1 | 1 | Accepted |
37 | I was provided with access to the necessary amenities (such as a bathroom, toilet, etc.) as soon as possible | 3.42 | 1 | 1 | Accepted |
38 | The food and drink provided to me during my hospitalization were satisfactory to me | 3.76 | 0.80 | 0.90 | Accepted |
39 | With the nurses, I could express my concerns and questions regarding my treatment | 2.80 | 0.80 | 0.90 | Accepted |
40 | With the doctors, I could express my concerns and questions regarding my treatment | 3.12 | 0.80 | 0.80 | Accepted |
41 | My health concerns and needs could be discussed with a member of the hospital staff | 2.16 | 0 | 0.60 | Omitted |
42 | My family members and relatives were treated well by the doctors | 3.47 | 0.40 | 0.80 | Omitted |
43 | My family members and relatives were treated well by the nurses | 3.56 | 0.40 | 0.60 | Omitted |
44 | If my family members or relatives had any questions or doubts about my health, they could contact the hospital | 2.98 | 0.60 | 0.80 | Accepted |