Table 1 Patient satisfaction questionnaire for physical medicine and rehabilitation outpatient clinics [7]

Technical quality

1. My therapist allways kept the appointment time

2. My therapist sufficiently explained the methods I should use at home

3. My therapist gave information about therapeutic and adverse effects of devices used in my treatment

4. I got service from same therapist throughout the entire treatment

5. My therapist took care of my privacy

Communication with therapist

1. My therapist was concerned in my treatment

2. My therapist explained the justifications of actions to be taken in the beginning

3. My therapist answered my questions in a compherensible manner

4. I didn’t wait for initiation of the therapy

Physical comfort

1. Restrooms of the clinic was adequate in number and located properly

2. Restrooms were designed for pstients properly

3. Examination and therapy rooms were ventilated and enlightened appropriately and at optimal room teperature

Communication with secretary

1. Secretary at clinic was always paid attention to my issues

2. Secretary at clinic gave explanatory information about actions to be taken

3. Secretary procedure was completed quickly

Communication with doctor

1. My doctor was allways in concern of my treatment

2. My doctor was all ears and allowed me to ask questions about my disease

3. Informations given my doctor were clear enough

4. My doctor gave information about things waiting for me

Accessibility

1. I can easily reach the clinic

2. Clinic has enough parking and waiting areas

3. Usher signs in the clinic are adequately placed

Cleanliness

1. Examination and therapy rooms were allways clean

2. Strechers, sheets and pillows were allways clean in therapy rooms