Table 3 Patient Satisfaction Query Score Analysis Between Groups (Mann–Whitney U test)
Questions forming subgroups | Pleasure question answer ‘yes’ n:274(95.8%) | Pleasure question answer ‘no’ n:12(4.2%) | p |
|---|---|---|---|
Technical quality Adhering the appointment times Explaining the methods used to be at home Explaining the aims of therapy devices Getting service from same therapist throughout the entire treatment Significance to privacy | 4.0 | 3.5 | > 0.05 |
Communication with therapist Attention of the therapist Expalanatory information by therapist Answering the questions of patient in a comprehensible manner Standby time for therapy | 4.3 | 3.8 | > 0.05 |
Physical comfort Design of clinic restrooms Number and locations of restrooms Comfort of examination and therapy rooms (temperature, brightness, ventilation) | 3.7 | 3.5 | > 0.05 |
Communication with secretary Attention of the secretary Explanatory information by secretary Speediness of the secretary procedure | 4.0 | 3.6 | > 0.05 |
Communication with doctor Attention of the doctor Answering the patient’s questions by the doctor Explanatory information of doctor about the diagnose Explanatory information of the doctor about things waiting for the patient | 4.4 | 3.8 | > 0.05 |
Accessibility Easy access to the hospital Adequacy of parking and waiting areas Adequecy of usher signs | 3.6 | 3.1 | > 0.05 |
Cleanliness Cleanliness of examination and therapy rooms Cleanliness of stretchers, sheets and pillows | 3.6 | 3.1 | > 0.05 |