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Table 4 Examples of selected performance objectives/ competency statements, determinants and change objectives for programme outcome: Distress Brief Intervention Level 1 frontline staff have the skills, competencies and confidence to deliver a Level 1 intervention

From: Development of a national Distress Brief Intervention: a multi-agency service to provide connected, compassionate support for people in distress

Performance objective / competency statement

Determinants

Change objectives

3.2 Provide relevant information and advice about mental wellbeing and distress

Knowledge & Skills

3.2 Providing relevant information

Gives accurate information and guidance clearly and in a way which is appropriate to the individual

3.3 Identify and problem solve when faced with barriers to delivering Distress Brief Intervention

Skills

3.3 Barriers and concerns

Identify and resolve possible challenges to delivering Distress Brief Intervention

3.4 Provide clear and accurate signposting information

Knowledge

Skills

3.4 Signposting to other services or supports

Knowledge of appropriate supports and services

Clear communication and explanation of services and supports in a way which is appropriate to the person in distress

3.5 Make an offer and execute a referral to Distress Brief Intervention Level 2

Knowledge & Skills

Knowledge

3.5 Referrals

Able to explain the purpose, nature and value of referral to Distress Brief Intervention Level 2 for the person in distress

Understand how to make a referral to Distress Brief Intervention Level 2