Table 2 Patient access management major determinant scores
From: A framework for patient access management: consensus from a Delphi panel of US health system leaders
Major determinant | Mean | Median |
|---|---|---|
Structure | ||
 1. Executive Leadership Support | 8.48 | 9.00 |
 2. Dedicated Access Leadership | 8.50 | 9.00 |
 3. System Strategy Prioritization | 8.24 | 9.00 |
Process | ||
 4. Contact Center Management | 8.16 | 9.00 |
 5. Appointment Availability | 8.54 | 9.00 |
 6. Appointment Accuracy | 8.35 | 9.00 |
 7. Capacity Management | 8.27 | 9.00 |
 8. Data Collection and Analysis | 8.04 | 9.00 |
 9. Defined, Measurable Goals | 8.03 | 8.50 |