Table 3 Patient access management minor determinant scores
From: A framework for patient access management: consensus from a Delphi panel of US health system leaders
Minor determinant | Mean | Median |
|---|---|---|
Structure | ||
 1. Patient-Centered Culture | 7.99 | 9.00 |
 2. Clinician Leadership | 7.78 | 8.00 |
 3.Technological Infrastructure | 7.78 | 8.00 |
 4. Patient Self-Service | 7.66 | 8.00 |
 5. Organizational Policies | 7.66 | 8.00 |
 6. Availability of Ancillary Services | 7.58 | 8.00 |
 7. Geographical Proximity for Community | 7.58 | 8.00 |
 8. Patient Portal | 7.63 | 8.00 |
 9. Availability of Facilities | 7.45 | 8.00 |
 10. Care Team | 7.37 | 8.00 |
Process | ||
 11. Top-of-License Practice | 7.92 | 8.00 |
 12. Workforce Recruitment | 7.67 | 8.00 |
 13. Change Management | 7.65 | 8.00 |
 14. Benchmark Comparison | 7.67 | 8.00 |
 15. Referral Management | 7.60 | 8.00 |
 16. Enforcement of Organizational Policies | 7.61 | 8.00 |
 17. Training | 7.45 | 8.00 |
 18. Patient Co-Management | 7.52 | 8.00 |
 19. Patient Engagement | 7.37 | 8.00 |
Outcome | ||
 20. Patient Experience | 8.03 | 8.00 |