Table 1 PCC domains in mission, vision and core value statements

Culturally competent care

• “We will respect the diversity of our region and ensure care is provided in ways that are fair and reflective of the knowledge, values, beliefs and cultures of the people we serve.”

◦ Labrador-Grenfell Health

• “We are committed to providing care and services that are safe, and to ensuring people feel culturally, socially, emotionally, spiritually and physically safe.”

◦ Interior Health

• “Ensure accessible and efficient health care and social services, which adapt to the needs of the population of the Laurentians.”

◦ CISSS des Laurentides

50% (27)

Co-designed care

• “We work with the communities we serve, and partner with others who share a commitment to improving health and well-being…”

◦ Eastern Health

• “Include and acknowledge the contributions of employees, physicians, patients, families and partners.”

◦ Saskatchewan Health Authority

• “It delivers care and services in keeping with best practices and innovation and promotes the participation of users, their families and the personnel of the CIUSSS de la Capitale-Nationale.”

◦ CIUSSS de la Capitale-Nationale

55.56% (30)

Compassionate care

• “We show kindness and empathy for all in our care, and for each other.”

◦ Alberta Health Services (AHS)

• “Being empathetic—genuinely seek to understand each person’s experience.”

◦ Northern Health Region (NHR)

• “We empower hope for the whole person, being there along the journey with kindness, generosity, and empathy for another's reality.”

◦ Southern Health-Santé Sud

85.19% (46)

Equitable care

• “Excellent health and care for everyone, everywhere, every time.”

◦ Vancouver Island Health Authority (Island Health)

• “We work together to promote conditions and remove barriers so every person can achieve their full health potential.”

◦ Winnipeg Regional Health Authority

• “… the adaptation and fair distribution of resources, with flexibility and in consistency with individual and collective needs.”

◦ CISSS de Chaudière-Appalaches

31.48% (17)

Trusting relationship with providers

• “To value each individual and bring trust to every relationship.”

◦ Vancouver Island Health Authority (Island Health)

• “Respect, caring and trust characterize our relationships.”

◦ Fraser Health

• “Accountability is answering to the people we serve and each other for our decisions and actions.”

◦ Nova Scotia Health Authority

70.37% (38)

Communication

• “Open, truthful and clear communication.”

◦ Northern Health Region

• “We show openness and willingness to listen and we promote dialogue.”

◦ Vitalité Health Network

• “We connect, listen, and work together.”

◦ Prairie Mountain Health

38.89% (21)

Coordination of care

• “…improve their health through information, education and partnerships.”

◦ Central Health

• “The quality of the care and services offered, which implies that they are effective (that is, likely to improve health and well-being) and safe. We must also be able to adapt them to the expectations, values and rights of users (responsiveness) and provide them in a coordinated and integrated manner (continuity).”

◦ CISSS de la Gaspésie

3.70% (2)

Patient involvement in decisions

• “…engaging others in discussions and decisions affecting them…”

◦ Central Health

• “Collaboration is demonstrated by our personnel’s commitment to work in teams and to integrate users and their families, along with our partners from the community, as full members of those teams, all working towards a common goal.”

◦ CIUSSS de la Capitale-Nationale

• “…involves them in the decisions that concern them so that they have a care and service experience that meets their needs.”

◦ CISSS de Chaudière-Appalaches

11.11% (6)

Timely access to provider

• “…providing timely access to reliable care in a culturally safe manner that respects diversity.”

◦ Interlake-Eastern Regional Health Authority

• “…we strive to bring timely, equitable access to healthcare for the North.”

◦ Northern Health Region (NHR)

• “We provide quality care and services while ensuring the greatest possible access.”

◦ Vitalité Health Network

5.56% (3)

Patient-reported outcome measures

• “…actively engage our population for feedback and direction.”

◦ Central Health

• “We strive for outcomes that are measured, assessed and reported on.”

◦ Northwest Territories Health and Social Services Authority (NTHSSA)

• “Systematically question user-patient satisfaction to improve.”

◦ CIUSSS de l’Est-de-l'Île-de-Montréal

5.56% (3)

Patient experience

• “Exceptional Care. Every person. Every day.”

◦ Horizon Health Network

• “…deliver an exceptional care experience for all.”

◦ Vancouver Coastal Health (VCH)

• “Acting with benevolence means anticipating in a spirit of indulgence and understanding, so that the process of care or services goes as smoothly as possible.”

◦ CISSS de la Gaspésie

14.81% (8)

Affordable care

• N/A

0% (0)