Skip to main content

Table 5 Association between patients characteristics and outpatient hospital services

From: Patient satisfaction with ambulatory care services delivery and respect for patient rights: findings from 2022 national survey in Rwanda

Hospital Services

Waiting

Triage

Doctor's consultation

Demographic characteristics

Unadjusted Model

Adjusted Model

Unadjusted Model

Adjusted Model

Unadjusted Model

Adjusted Model

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

Age category

 Young (ref. Adult)

0.281

1.32(0.92-1.95)

  

0.3298

1.39(0.84-2.41)

  

0.019

1.02(0.61-1.76)

  

Provinces

 City of Kigali (ref. Eastern)

-0.151

0.86 (0.52-1.43)

  

-1.077

0.34(0.17-0.68)

  

-0.053

0.95(0.43-2.24)

  

 Northern (ref. Eastern)

1.149

3.15(1.85-5.64)

1.339

3.81(1.85-5.64)

0.744

2.1(0.88-5.53)

  

0.217

1.24(0.61-2.6)

  

 Western (ref. Eastern)

0.83

2.29(1.48-3.60)

0.668

1.95(1.48-3.60)

-0.451

0.64(0.34-1.16)

  

0.14

1.15(0.61-2.16)

  

 Southern (ref. Eastern)

0.599

1.82(1.17-2.85)

0.66

1.93(1.17-2.85)

0.155

1.17(0.57-2.38)

  

0.45

1.57(0.78-3.28)

  

Location

 Urban (ref. Rural)

-0.3633

0.70(0.50-0.97)

-0.431

0.65(0.47-0.91)

0.011

1.01(0.64-1.63)

  

0.006

1.01(0.62-1.70)

  

Gender

 male (ref. female)

-0.274

0.76(0.55-1.05)

  

-0.349

0.71(0.46-1.09)

  

-0.371

0.69(0.43- 1.11)

  

Visits

 Returning (ref. new)

-0.236

0.79(0.56-1.01)

  

-0.6

0.55(0.33- 0.88)

-0.657

0.51(0.33-0.90)

0.069

1.07(0.66-1.71)

  

Hospital Rank

 High rank (ref. District Hospital

-0.572

0.56(0.41- 0.77)

-0.528

0.59(0.43-0.82)

0.5

1.65(1.02-2.76)

0.265

1.86(1.14-3.13)

0.634

1.88(1.10-3.42)

0.652

1.92(1.12-3.49)

  1. β = Coefficient, OR = Odds ratio, CI = Confidence Interval