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Table 6 Association between patients characteristics and outpatient hospital services

From: Patient satisfaction with ambulatory care services delivery and respect for patient rights: findings from 2022 national survey in Rwanda

Hospital Services/ patient rights

Dispensing pharmacy

Patient rights

Laboratory

Cashier

Demographic characteristics

Unadjusted Model

Adjusted Model

Unadjusted Model

Unadjusted Model

Adjusted Model

Unadjusted Model

Adjusted Model

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

β

OR (95% CI)

Age category

 Young (ref. Adult)

-0.183

0.83(0.56-1.25)

  

0.164

1.18(0.79-1.78)

0.245

1.28(0.71-2.42)

  

0.005

1.0(0.76-1.34)

  

Provinces

 City of Kigali (ref. Eastern)

-1.893

0.15(0.08-0.28)

-2.216

0.11(0.05-0.24)

-0.128

0.88(0.46-1.74)

0.449

1.57(0.60- 4.62)

  

-1.107

0.33(0.21-0.52)

-1.004

0.37(0.21-0.64)

 Northern (ref. Eastern)

-0.928

0.4(0.21-0.72)

-0.836

0.43(0.23-0.80)

0.08

1.08(0.62-1.94)

0.396

1.49(0.62-3.72)

  

-0.886

0.41(0.28-0.61)

-0.831

0.44(0.29-0.65)

 Western (ref. Eastern)

-0.636

0.53(0.29-0.94)

-0.549

0.58(0.31-1.03)

0.08

1.08(0.67-1.74)

0.043

1.04(0.52-2.00)

  

-0.487

0.61(0.42-0.89)

-0.469

0.63(0.43-0.91)

 Southern (ref. Eastern)

-0.126

0.88(0.45-1.73

  

0.122

1.13(0.68-1.90)

0.569

1.77(0.75-4.41)

  

0.241

1.27(0.83-1.95)

  

Location

 Urban (ref. Rural)

-0.332

0.72(0.50- 1.05)

  

-0.226

0.80(0.53-1.20)

0.932

2.54(1.35- 5.23)

0.917

2.5(1.32- 5.16)

-0.21

1.23(0.62-1.06)

  

Gender

 male (ref. female)

-0.138

0.87(0.61-1.26)

  

-0.244

0.78(0.55- 1.13)

2.72E-16

1(0.60-1.71)

  

-0.012

0.99(0.76-1.29)

  

Visits

 Returning (ref. new)

-0.556

0.57(0.38-0.85)

-0.681

0.51(0.33-0.76)

0.175

1.19 (0.82- 1.72)

0.155

1.17(0.69-1.94)

  

-0.3

0.74(0.57-0.97)

-0.319

0.73(0.55-0.96)

Hospital Rank

 High rank (ref. District Hospital

-0.228

0.80(0.55-1.16)

  

-0.323

0.72(0.50-1.04)

0.658

1.93(1.07- 3.71)

0.673

1.96(1.08- 3.77)

-0.378

0.68(0.53-0.89)

-0.35

0.7(0.54-0.92)

  1. β = coefficient, OR = Odds ratio, CI = Confidence Interval