Table 5 Summary of characteristics for the four themes, and their relevance to the research questions
Research questions | Themes | Subthemes | Characteristics |
|---|---|---|---|
1. How do healthcare professionals experience LfE as a strategy for improving well-being? | Facilitates a more positive working climate | Helps spread positive feedback | Displaying good practice via multiple channels helped healthcare professionals gain a more positive perspective |
Feeling seen and motivated | Recipients of LfE reports experience positive emotions that affect their work life | ||
Why don’t I get any ‘likes’? | Concerns for those who do not receive an LfE report, thinking this may lead to worries of inferiority. The focus is on the person rather than the event and the system | ||
2. How do healthcare professionals experience LfE as a strategy for learning? | Organisational learning is challenging | Hesitating to report | Obstacles, such as excessive questions in the reporting form and a preference for verbal feedback, made reporting strenuous |
Provides mostly superficial learning | Too little analysis of the successful event in a system perspective to change routines and practice | ||
3. How do healthcare professionals experience LfE as a strategy for quality improvement? | Success inspires quality improvement project | Doing more of something positive is inspiring |