Table 4 Intra-intervention use. User interactions with the intervention elements (see Fig. 1) are described through user journey (see Table 2)
From: User journey method: a case study for improving digital intervention use measurement
Intervention element | Concept | Definition | Result |
|---|---|---|---|
Intervention software | Launches | Use at least once | N = 457 |
Sessions: Avg (SD, Mdn) | 22.1 (24.4, 11) | ||
Use time | Use hours: Avg h (SD, Mdn) | 17.3 h (20.4 h, 6.9 h) | |
Use days: Avg d (SD, Mdn) | 19.7d (20.7d, 10d) | ||
Use frequency | Use period: Avg d (SD, Mdn) | 38.9d (31.2d, 32d) | |
Retention | Â | ||
Day 3 | N = 413 (90.4%) | ||
Day 7 | N = 393 (83.8%) | ||
Day 14 | N = 325 (71.1%) | ||
Day 30 | N = 251 (54.9%) | ||
Day 60 | N = 164 (35.9%) | ||
Software interactions | Avg rounds (r) used (SD, Mdn) | 94.1r (106.1r, 46r) | |
Avg rounds / d (SD, Mdn) | 4.8r/d (2.5r/d, 4r/d) | ||
Peer interactions | N interactions with other intervention users | N/A | |
Module completion | Avg levels completed | 16.8 levels | |
(SD, Mdn) | (8.9 levels, 15.0 levels) | ||
Adherence | 24 h | N = 150 (32.8%) | |
48 h | N = 67 (14.7%) | ||
Questionnaires | Adherence | Questionnaire responses | Â |
T0 | N = 498 (100%) | ||
T1 | N = 306 (61.4%) | ||
T2 | N = 232 (46.6%) | ||
T3 | N = 193 (38.8%) | ||
Support | Intervention provider interactions | Number of contactees | 313 |
Number of contacts | 499 |