Table 6 Topics for email contacts. 313 signed-up participants contacted the researchers. The number of participants contacting the researchers per topic (N) are described as the proportion of all included participants (%)
From: User journey method: a case study for improving digital intervention use measurement
Category | Topic | Content | N | % |
|---|---|---|---|---|
Intervention element | Intervention software | Feedback and technical support requests | 132 | 13.1 |
Questionnaires | Technical support with the symptom questionnaires | 63 | 6.3 | |
Website | Questions about study criteria and technical issues with sign up | 35 | 3.5 | |
Assessment | Confirming and scheduling the phone interview | 26 | 2.6 | |
Recruitment | Sharing information about the study | 2 | 0.2 | |
Integration of intervention elements | Quitting | Wishing to quit the study | 67 | 6.7 |
Study process | Uncertainty about the study process | 62 | 6.2 | |
Reimbursement | Questions regarding reimbursement | 53 | 5.3 | |
Cooperation | Proactive and cooperative study participant contacts | 15 | 1.5 |