Table 3 Feedback obtained in working group session 4 and actions taken to address feedback
Feedback Category | Feedback | Actions Taken |
|---|---|---|
AI Voices | • Avoid voices that have an Australian or British accent because we are targeting Canadians | • Selected two voices (man and woman) to be used in all videos |
First Impressions | • Loved the animation and the software used | • No action required |
• The person with SCI/D had very small arms, could they be more muscular to reflect their use | • Unable to address due to limitations within the software for the original character; changed the character to address this feedback | |
• Accessible and easy to understand, good for someone who is newly injured and may be more overwhelmed | • No action required | |
Visual Elements (colours, typography, imagery) | • Use one font style for headings and one for the body text | • Selected a font for headings and a font for the body text |
• It looked like the wheelchair handle was floating because of the low contrast with the background | • Increased the colour contrast with the background to make the entire wheelchair more visible | |
• Some visual elements were distracting (e.g., speech bubbles with no text) | • Revised elements that were distracting (e.g., added text to speech bubbles to align with voice over) | |
• Remove the speech bubble from the title slide | • Removed the speech bubble from the title slide and made the font larger | |
• Liked how the scenes felt homey (e.g., use of plants, artwork), but recommended adding these throughout | • Added elements throughout the video to make the scenes feel like a home | |
• One scene had stairs in the background, recommend changing this scene or adding a stair lift | • Revised the scene to remove the stairs in the background, as a stairlift could not be added due to software limitations | |
Layout and Flow | • Remove the slide of the individual with SCI/D thinking, as it is unclear what he is thinking about and it is distracting from the messaging | • Removed the slide |
• The ending is abrupt | • Added a summary slide at the end of the video to recap the information | |
Graphics | • Uncross the arms of the caregiver on the title slide and move the people closer together | • Revised the title slide to address |
• One icon of a woman did not have a face, did not like the ‘faceless woman’ | • Revised the icon to include one of a woman with a face | |
• Increase the size of the icons to be able to clearly see what they are | • Increased the size of the icons |