Table 3 Descriptive statistics of the scales used in the study (N: 306)
Scale and Subscales | Mean± SD |
|---|---|
Emotional Labor Behavior Scale | 3.99 ±0.81 |
F1: Superficial Behavior | 3.84± 0.58 |
F2: In-Depth Behavior | 4.05± 0.53 |
F3: Sincere Behavior | 4.02± 0.61 |
The Maslach Burnout Inventory (MBI) | |
F1: Emotional Exhaustion | 18.46± 6.86 |
F2: Depersonalization | 6.13± 3.45 |
F3: Personal Accomplishment | 10.27± 3.22 |