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Table 2 Satisfaction scores in the control and experimental groups

From: Impact of expected waiting time on pediatric outpatient satisfaction: a behavioral experiment study

Conditions

Control group

Experiment group

 

Case

Scores

Case

Scores

T0-Ta< 0

399

80.0 [60.0, 90.0]a

395

80.0 [65.0, 90.0]a

T0-Ta= 0

12

100.0 [100.0, 100.0]

12

100.0 [92.5.0, 100.0]

T0-Ta> 0

602

100.0 [100.0, 100.0]

599

100.0 [100.0, 100.0]

  1. T0, before updated waiting time information (UI) was given; Ta, AWT
  2. a Scores in the control group vs. scores in the experimental group, P < 0.05