Table 3 Managers’ experiences in leading healthcare workers during the COVID- 19 pandemic: themes and subthemes
Themes | Subthemes |
|---|---|
Centralized crisis management | Top-down direction of orders Rapid decisions and diverse directives Information overload |
Managing daily operative work | Empowered decision making Challenges in resource allocation and staffing Crisis-driven collaboration and teamwork |
Dynamics of managerial support | Supporting healthcare workers (HCWs) wellbeing Administrative burden Limited human resources operational support Valued digital support Need for support, recognition, and appreciation |
New insights into learning and development | Crisis-driven innovation Need for strategic crisis readiness |