Table 1 The reader interview guide

1. Where are the instructions and how are they accessed?

2. In what kind of situations are the instructions read and who reads them?

3. Thinking aloud with an example text: what do you think while reading the instruction document?

 a) Is there something in the text that does not concern you? Do you skip passages?

 b) Is it laborious to read the instruction?

 c) Are there unclear passages, words or sentences?

 d) Is it clear who is being instructed in each place, for example, when passive verb form is used?

4. What kind of a reading experience are the instructions in general?

5. How clear is it who is being directed to perform each action and how the division of labor works?

6. Is it clear why the instructions have been written?

7. How would you improve the instructions so that they would better support your work?