Table 2 Obstacles for readability, well-functioning practices, and suggestions for improvement of the instructions written by hospital pharmacists, as perceived by interviewees (n = 9)

Obstacles for readability

• Length

• Complex structure

• Links and references in body text

• Accessibility

Well-functioning practices

• Broker role

• Terminology

• Interpreting the division of labor

• Specificity

• Contacts with hospital pharmacists

Suggestions for improvement

• Concentrated instruction platform to improve accessibility

• Clickable headings to ease navigation in lengthy documents

• Visual support

• Space for ward-specific instructions and exceptional situations